Terms of Use

Welcome to Banzora.

These Terms of Use apply when you visit banzora.com, create an account, purchase a product, or use any service provided through our website.

By using this website or placing an order, you agree to these Terms of Use. If you do not agree with them, please do not use the website.

1. About Banzora

Banzora is an online store offering products to customers in Australia, including children’s clothing, shoes, sandals, school accessories, toys, beauty products, health products, and other related items.

Our contact details are provided at the end of these Terms.

2. Eligibility to Purchase

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order.

By placing an order, you confirm that:

The information you provide is accurate and complete
You are authorised to use the selected payment method
You are legally capable of entering into a purchase agreement
The products are being purchased for lawful purposes

3. Product Information

We make reasonable efforts to ensure product descriptions, photographs, colours, sizes, prices, and other information are accurate.

However:

Colours may appear differently depending on your screen or device
Product packaging may occasionally differ from website images
Measurements may have minor variations
Product information may be updated without prior notice
Certain items may become unavailable after an order is submitted

Nothing in these Terms excludes any rights relating to goods that do not match their description or sample under Australian Consumer Law.

4. Prices and Payments

Unless stated otherwise, prices displayed on Banzora are shown in Australian dollars.

Any applicable taxes, delivery charges, or additional costs will be displayed during checkout before you confirm your order.

We may correct genuine pricing, description, or technical errors. If an error affects an order you have already placed, we will contact you and provide appropriate options, which may include confirming the corrected order or receiving a refund.

Payment must be successfully authorised before an order is processed.

5. Order Acceptance

Submitting an order does not automatically mean that we have accepted it.

An order is accepted when we confirm that it has been processed or dispatched. We may cancel or reject an order if:

A product is unavailable
Payment cannot be authorised
The delivery information is incomplete or incorrect
We reasonably suspect fraud or unauthorised activity
A pricing or product-information error has occurred
The order violates these Terms or applicable law

If we cancel an order after payment has been received, we will issue a refund to the original payment method, subject to the payment provider’s processing time.

6. Delivery

Our estimated delivery timeframe is 7 to 10 days from order confirmation unless a different timeframe is displayed on the product page or during checkout.

Delivery times are estimates and may be affected by:

The customer’s delivery location
Public holidays or peak shopping periods
Courier delays
Weather conditions
Incorrect or incomplete delivery information
Stock availability
Events outside our reasonable control

We will make reasonable efforts to deliver orders within the estimated timeframe but cannot guarantee a specific delivery date unless expressly agreed in writing.

Customers are responsible for providing a complete and accurate delivery address. Additional delivery costs caused by an incorrect address or failed delivery may be charged to the customer where permitted by law.

If an order is significantly delayed or does not arrive, please contact us so we can investigate the delivery.

7. Checking Your Order

Please inspect your order as soon as reasonably possible after delivery.

The product is damaged
The product is faulty
You received a different product from the one ordered
An item is missing from your order
The product does not match its description

Providing photographs of the product, packaging, and shipping label may help us investigate and resolve the matter faster.

8. Our 45-Day Return Policy

Banzora offers a 45-day return period for products that:

Arrive damaged
Are faulty or defective
Are different from the product ordered
Do not match the product description

The 45-day period begins on the date the order is delivered.

To request a return:

Contact us within 45 days of delivery.
Provide your order number and a clear explanation of the issue.
Include photographs or other reasonable evidence where requested.
Wait for return instructions before sending the product.
Return the product with its packaging and accessories where reasonably possible.

After reviewing the returned product, we may offer an appropriate remedy, such as a replacement, repair, store credit, or refund, depending on the issue and your rights under Australian Consumer Law.

This 45-day policy is an additional store policy. It does not exclude, restrict, or replace any rights or remedies available under Australian Consumer Law. Statutory consumer rights may continue to apply after the 45-day period.

9. Change-of-Mind Returns

Unless otherwise stated on the product page, Banzora does not provide returns or refunds where:

You simply change your mind
You select the wrong size, colour, or product
You no longer want or need the product
You find the product at a lower price elsewhere

We may choose to approve a change-of-mind return as a gesture of goodwill, but we are not required to do so unless applicable law provides otherwise.

If approved, the product must generally be unused, unworn, unwashed, undamaged, and returned with its original packaging, labels, hygiene seals, accessories, and proof of purchase. Return delivery costs may be the customer’s responsibility.

10. Non-Returnable Products

For health, hygiene, and safety reasons, certain products may not be eligible for change-of-mind returns after their packaging or hygiene seal has been opened.

These products may include:

Beauty and skincare products
Health and personal-care products
Items with hygiene seals
Products that have been used, worn, washed, or altered
Clearance or final-sale items where clearly marked

This restriction does not apply when a product is faulty, unsafe, incorrectly described, or otherwise covered by Australian Consumer Law.

11. Refunds

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider. Original delivery charges and return-delivery costs will be handled according to the reason for the return and your rights under applicable law.

Where a product has a major problem, Australian Consumer Law may give you the right to choose a refund or replacement. For minor problems, we may be entitled to provide a repair or another appropriate remedy.

12. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, remedy, or protection that cannot legally be excluded.

If any part of these Terms conflicts with a non-excludable legal right, the legal right will apply.

13. Product Safety

Customers must read and follow all product instructions, warnings, age recommendations, care instructions, and safety information.

Children’s products and toys should be used under appropriate adult supervision. Customers are responsible for selecting products suitable for the child’s age, size, abilities, and needs.

Stop using a product immediately if it appears damaged, unsafe, or unsuitable.

14. Customer Accounts

You are responsible for:

Keeping your login details confidential
Providing accurate account information
Preventing unauthorised access to your account
Informing us promptly of suspected unauthorised use

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

15. Promotions and Discount Codes

Promotions and discount codes may have separate conditions, expiry dates, minimum-spend requirements, or product exclusions.

Unless otherwise stated:

Only one discount code may be used per order
Discount codes cannot be exchanged for cash
Discounts cannot be applied after an order has been placed
Promotions are available while stocks last
We may withdraw a promotion where necessary, subject to applicable law

16. Reviews and User Content

If you submit a review, photograph, comment, or other content, you confirm that:

The content is truthful and based on your genuine experience
You have the right to submit it
It does not violate another person’s rights
It is not unlawful, abusive, misleading, or harmful

You give Banzora permission to display, reproduce, and use submitted content for website, customer-service, and promotional purposes, subject to applicable privacy and consumer laws.

We may remove content that violates these Terms.

17. Intellectual Property

All website content—including the Banzora name, branding, layout, graphics, product photographs, written content, icons, and design elements—is owned by or licensed to Banzora unless stated otherwise.

You may use the website for personal shopping purposes only. You must not copy, reproduce, distribute, modify, republish, sell, or commercially exploit website content without written permission.

18. Prohibited Use

You must not:

Use the website for unlawful or fraudulent purposes
Attempt to access another customer’s account
Introduce viruses, malicious software, or harmful code
Interfere with the security or operation of the website
Scrape or automatically collect website data without permission
Submit false orders, reviews, or payment information
Infringe Banzora’s or another person’s intellectual-property rights

19. Third-Party Services and Links

Our website may use or link to third-party payment providers, delivery providers, social-media platforms, and other services.

Those third parties may have separate terms and privacy policies. Banzora is not responsible for third-party websites or services outside our reasonable control.

20. Limitation of Liability

To the maximum extent permitted by law, Banzora is not responsible for indirect or consequential loss arising from the use of the website or products.

Nothing in this section excludes or limits liability that cannot legally be excluded, including liability arising under Australian Consumer Law.

21. Website Availability

We may update, suspend, or restrict parts of the website for maintenance, security, or operational reasons.

We do not guarantee that the website will always be uninterrupted, error-free, or available. However, we will take reasonable steps to maintain its security and functionality.

22. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with an updated revision date. Changes will apply to future website use and future orders. The terms applicable when an order was accepted will generally continue to govern that order.

23. Governing Law

These Terms are governed by the laws of Australia and the applicable laws of the Australian state or territory in which Banzora operates.

Nothing in these Terms prevents a customer from exercising rights available under applicable consumer-protection laws.

24. Contact Us

For questions about orders, deliveries, returns, or these Terms, please contact:

Banzora
Website: https://banzora.com
Email: contact@banzora.com
Business address: [Insert Australian business or mailing address]